Planning Your Project
Discover more below
A Start to Finish Solution
We like to work simple and smart; delivering a ‘full service’ approach for each and every customer. Offering the most comprehensive supply only service possible, we work with our clients to deliver the best option for your individual needs.
With a wealth of industry experience, our team will guide you to make sure you get the product best suited for your needs. We can assist with any technical or planning queries you have, and liaise with your architect, installer or project manager as required.
The GFD Homes approach couldn’t be any further away from the dated ‘pressure selling’ tactics associated with traditional double glazing outfits. Our aim is to build long term relationships with our customers, and make the process completely hassle free.
How it works
Below you can find the principal stages of work to deliver your dream home from start to finish. Our team are here to work with you from the planning stage right up to delivery and aftercare.
Choose Your
Products
The first step to any successful project is choosing the right products. This can be a daunting step, but that’s what makes GFD Homes different from other online outlets. We have a friendly team of experts on hand to help you decide the best product for your needs. No pushy sales or pressure selling, just friendly advice and honest guidance. We’ve been in this business a long time, so use our knowledge to your advantage!
GFD Tip: Don’t overlook this step by going for the cheapest or perceived ‘most well known’ option. All of our products have their own benefits, depending on your individual needs. Take some time to ask questions and make sure you’ll be 100% happy with your order.
Measure and
Order
Before placing your order, it’s crucial that you take accurate measurements in line with the manufacturer’s advice. Whether it’s yourself or your tradesman doing this, we’ve made it easy by providing detailed instructions on every product. Simply view the ‘How To Measure’ tab on the product page. If you need further assistance with this, just give us a call and one of the team will guide you through it.
GFD Tip: The golden rule of measuring is whoever is installing the product should provide the measurements. Please refer to our instructions on measuring for the product you’re purchasing, as measuring incorrectly can be a very costly mistake.
Your Delivery
Date
Once your order is placed, we will confirm a delivery date typically with 48 hours. Your date will be emailed to you, along with detailed instructions on what is required on the day of delivery.
GFD Tip: Some of our products are very heavy and require several able bodied people to unload. If for any reason the delivery is not a success, there will be a re-delivery charge so ensure you are ready on the day of delivery and carefully read through the preparation email.
Aftercare &
Support
Once your products are delivered, we will issue your product guarantees and care guides via email. A member of our team will check in with you to ensure that everything is to your satisfaction, and in the rare event of any snags or missing items our customer support team will log this for you ASAP. All of our products are guaranteed for at least 10 years, so we don’t walk away once the goods are delivered. Good customer service is the bedrock of our business, so please reach out to us if you have any queries or concerns.
GFD Tip: We recommend you read through the care guides for your products and keep up with any recommendations. Maintaining your products to the manufacturer guidelines will ensure they last a lifetime.
Arranging Your Installation
At GFD Homes we only supply leading brands, and it’s true that a quality product deserves a quality installation. We offer a streamlined supply only service that means you pay less for the best products on the market.
As we offer a supply-only service, you may be considering your options for installation of the products. Below are some of the most popular options that you may consider:
Hire Your Own Tradesman
Many renovations or new build projects will involve tradesmen anyway, such as builders, joiners or window installers. If you already have qualified tradesmen on hand then it makes sense for them to install your products, as they will already be on-site and will likely offer a competitive rate.
If you don’t have tradesmen already on the project, there are plenty of website that let you search for qualified installers in your area. Many of these sites even let you post the details, so that the installers who are interested will contact you. Here are a few to consider if you want to go down this route:
Self Installation
Many of our customers are DIY-savvy and may choose to install the products themselves. This is a great way to save money on install costs, and for some customers who are ‘DIY nuts’ they actually enjoy this part of the process!
We provide all official installation guides for our products, so we give you all the necessary information to carry out a successful installation. We advise you to be vigilant when taking the measurements, and carefully go through all installation guides before placing your order to ensure you are confident in your ability to install. Incorrect installation is the single biggest cause of product faults
We also advise caution on larger, more complex items such as bi-folds, sliding patios and roof lanterns. We recommend these products are installed by qualified professionals due to their size and complexity.
Supplier Recommended Installers
For some larger projects or more complex items, it may be advisable to seek advice from the supplier (us) or the manufacturer directly. If you have a project that you feel may need expert advice and counsel, please contact us and we can assist you with your options.
Final Thoughts
Whichever path you decide on with regards to your installation, always ensure that you are confident whoever is installing the goods is qualified and able. Manufacturing defects rarely cause our products to fail or operate incorrectly. In fact, incorrect installation accounts for over 80% of the customer service tickets we receive. Appropriate installation is imperative to the products working correctly for years to come.